Terms of Service

Metro General Services, LLC specializes in exterior maintenance services for single family residential dwellings.

We are licensed in the State of Virginia as a contractor DPOR #2705183173

Quotes
On-site Inspection and quotes for service will be provided "free of charge" when we are onsite perfoming other work. If we are not already on-site performing other work, you may schedule a Diagnostic Service Call.

We can provide a quote "free of charge" by phone or e-mail if sufficient accurate information is provided. Such quotes are not considered binding until information has been verified.

Scheduling
Scheduling for on-demand services placed on-line is confirmed within 1 business day and is normally scheduled within 1-5 business days.

All other services are scheduled via e-mail notice with an advanced copy invoice as stated per you service agreement or estimate.

Minimum Labor Charges
Time and Material Labor Rate for unspecified on-demand work, which does not have a price or rate posted on this website is as follows:

Diagnostic service calls are $80 and cover up to 30 minutes of inspection of the site and time to prepare finalized binding written quotes.
2 man hour minimum Labor Rate ($160) for a 2 man team for 1 combined hour of service or a single technician for non-hazardous tasks for up to 2 hours per service call for on demand services not priced at our website.
Additional service time is billed at $20.00 per 15 minute increment for a single technician or $40.00 per 15 minute increment for a two man team after the minimum charge, or portion thereof, plus the cost of any materials at our normal 30% mark-up of actual cost plus any associated costs for transport of materials to site.
Travel time up to 15 minutes from our location in Glen Allen is included in the minimum charge, additional travel time will be deducted from your minimum service time.
We normally operate in two man teams for standard services that include basic hazards.
At our discretion, we may send out a single person to service when we do not expect any hazards for service calls where only a single technician is required.
We define hazardous tasks as any work requiring ladders, work in inclement weather conditions, working requiring movement of furniture or other heavy objects, or working with electrical of any sort.

Payment
Payment schedule for services, unless otherwise stated on the quote will be as follows:

Diagnostic Service Calls must be pre-paid.
Services under $500 with less than $50 in material costs shall be considered DUE IN FULL at time service is completed.
Services over $500 or with $50 or more in material costs shall require a deposit of 30% of labor costs and 100% of material costs. Balance shall be DUE IN FULL upon completion.
Handyman On Call Program payments are recurring monthly, with payment due on the 1st of each month and subject to penalties and interest on the 6th day of each month. Service will be suspended payment is not received by the 20th of the month.

Payment is considered due when work is completed. Late fees, the greater of $10 or 10% of the invoice amount, are assessed if balance due is not paid within 10 days of service completion date or 5 days of the due date of membership fees. 3% (36% APR) interest is applied after an invoice is overdue 30 days or more and will thereafter be assessed every day the invoice remains unpaid.

Unpaid late fees and interest will accrue and be charged against your account at the end of the year, resulting in higher monthly charges to HOC programs to recover these fees or assessed costs to on demand customers before work can be performed.

We accept cash, check, PayPal, Visa, MasterCard, American Express, and Discover/Novus. We also offer authorized payment on file option for either a credit card or ACH from a bank account. You may also make direct payments via PayPal using our link PayPay.me/mgsva

We also accept payments via Zelle and CashApp.

Warranty On Work
Unless otherwise expressed in writing on your work order, invoice, or finalized receipt, all work performed is guaranteed for 30 days from the date of completion of said work. Any deficiencies in workmanship reported within the 30 day period will be subject to one (1) follow-up remediation visit at no additional labor charge.

New construction work for decks and fencing carry a warranty of one (1) year from date of completion, once payment in full has been received.

Privacy Policy
All information provided to Metro General Services will not be sold or be provided to 3rd parties without your express written permission.

Contact John Mills at 804.475.2243 for questions about our terms of service.